Customer trust to insurance company
DSpace at ONEU
Переглянути архів Інформація| Поле | Співвідношення | |
| Title |
Customer trust to insurance company
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| Creator |
Rudzewicz, A.
Grzybowska-Brzezińska, M. |
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| Subject |
customer trust
cooperation economic development business relations business reliance |
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| Description |
Trust is one of the most important factors influencing consumers’ decisions. Honesty and reliability of insurance companies are required to be of the utmost degree. The analysis of the degree of trust to the largest Polish insurance company, which is PZU S.A., constitutes the primary objective of the article. The method of diagnostic survey in the form of the Internet questionnaire was applied to carry out the research. In studies was used a random selection of people by definition who have used the services of PZU. 140 people were subjected to the survey. PZU is a company with a long tradition of operating on the insurance market. PZU brand evokes positive associations. The respondents particularly value high working standards of the company staff as well as their competence in selling products the company offers. PZU has a wide product offer, and its customers are satisfied with the services offered by the company. Critical opinions mostly concern the process of damage repairs.
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| Date |
2015-08-19T11:24:44Z
2015-08-19T11:24:44Z 2013 |
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| Type |
Article
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| Identifier |
Rudzewicz A. Customer trust to insurance company / A. Rudzewicz, M. Grzybowska-Brzezińska // Socio-economic research bulletin: collection of scientific works / chief editor M. I. Zveryakov; Odessa National Economic University. – Odessa, 2013. - Issue 3 (50). - Part I. – P. 113-117.
http://dspace.oneu.edu.ua/jspui/handle/123456789/3253 |
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| Language |
en
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| Publisher |
Odessa National Economic University
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